Question 1

How many days a week do you provide service?

Accepted Answer

Dirty Laundry offers a variety of service options ranging from 1 day – 6 days per week.

Question 2

What areas do you service?

Accepted Answer

We serve the New Orleans metropolitan area, including Slidell, Covington, Hammond and Baton Rouge. We also service the Mississippi Gulf Coast and Hattiesburg.

Question 3

Do you have an early morning route service?

Accepted Answer

Yes, our early morning routes begins as early as 3:00 am, Monday – Saturday

Question 4

What is your minimum for pick-up and delivery?

Accepted Answer

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There is a $250 minimum for pickup and delivery services.

Question 5

Can I drop my linen off?

Accepted Answer

Yes! We welcome customers to drop off and pickup their linen at our Slidell facility, Monday – Friday, 8:00 am – 4:00 pm.

Question 6

What are your procedures for stained or damaged linen?

Accepted Answer

Our procedures vary based on the customer’s business practices. We offer a rewash/reclaim service, stain and damage removal, or discarding.

Question 7

Are you able to process high quality (high end) table linens and bed linens?

Accepted Answer

Yes, High end items are our specialty, it is what we do best and we strive to continue to provide that same high level of quality and service to all customers regardless of their linen brand choice.
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Question 8

What par-level is recommend for Bed Linen in the hotel industry?

Accepted Answer

Industry standard is between a 3-4 par, it is best to maintain that for longevity of the hotels linen inventory and so there is not a constant pressure on the laundry vendor to flip the laundry within a 24 hour period every pick up.

Question 9

Do you have the capability to press my sheets and table linen?

Accepted Answer

Yes, we have three different ironers of varying brands and sizes, which create a range of pressing and folding options.

Question 10

What is your contingency plan if you have equipment downtime?

Accepted Answer

Barring a major utility outage, all of our essential equipment is duplicated, 2-steam boilers for all of our steam equipment, 2-air compressors to operate all of our pneumatic components, 2-water heating systems, multiple dryers, ironers, washers and delivery trucks.
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Question 11

What are your payment terms?

Accepted Answer

Net 15, for new customers a credit card on file and COD terms is required for the first 90 days of service.

Question 12

Do you rent linens?

Accepted Answer

We don’t rent linens at this time.

FAQ